FAQ

Q. What is a Community Interest Company?

A. A Community Interest Company is a not for profit organisation where any surplus or assets are used principally for the benefit of the community.  It is also a member based organisation.

Q. Where will you get your money from?

A. focus will receive funding from the NHS North East Lincolnshire Clinical Commissioning Group (CCG) who is responsible for purchasing health and social care for the local population.

Q. What will happen to any money / profit that you make?

A.  Any surplus that focus makes will be ploughed back into the local community to help support vulnerable adults.

Q. Who is going to monitor the standards of support you provide?

A. focus will be responsible to the NHS North East Lincolnshire Clinical Commissioning Group for the functions it delivers. The CCG will specify the standards required and undertake regular monitoring of these.  Where necessary staff are professionally qualified and are registered with their professional body who set standards of conduct and professional practice.

Q. Why are you making this change?

A.  A growing elderly population and financial constraints mean that a new approach to social work is required that is based on making the best possible use of the resources and assets available in local communities to support vulnerable people to maintain their independence.  It is believed that this can best be achieved by becoming an independent not for profit organisation that can get close to the communities it serves.

Q. Is this about saving money and cuts to services?

A. No. It is anticipated that through becoming a free standing Community Interest Company we will be able to operate more flexibly, work more closely with our local community and secure additional sources of income not available to the public sector.

Q. What happens if you go bankrupt?

A.  focus will be subject to tight financial management and monitoring.  Where necessary, efficiencies will be made to manage any reductions in funding whilst maintaining the delivery of social work functions to the local community.

Q. How will this improve things?

A. Operating as an independent not for profit organisation outside the public sector will allow us to get closer to the communities we serve, mean we can be more flexible and respond quickly to the needs and wishes of communities and clients, give us the ability to be imaginative in developing creative services for vulnerable people and create opportunities to secure additional sources of funding not available to the public sector.

Q. Who will be running the company?

A.  focus will be run by a Board of Governors made up of the Managing Director, employees, representatives of the local community, service users and carers and representative of the CCG and North East Lincolnshire Council. All employees are eligible to become members of the company and be involved in its running and decision making.

Q. How can local people be involved when you are no longer part of the council?

A. The community is represented on the Board of Governors of focus.   One of our main priorities is to become close to the local communities we serve.  Over the coming year we will be working with communities, community groups and citizens to develop ways in which they can be more directly involved in the company.

Q. Is this privatisation?

A.  No this is not privatisation. The Community Interest Company will be a not for profit organisation that will plough any surplus it makes back into the local community to support vulnerable people. No one employed by the organisation or on its Board of Governors will receive any ‘profit share’.

Q. Will this affect the services and support I get from you?

A. No there will be no change to your service or the staff who usually visit you

Q. Will this affect the services and support I get from the NHS?

A. No there will be no change to your service or the staff who usually visit you

 Q. Will I have to pay more?

A. No. All Service users are subject to a financial assessment in relation to contributing towards their care and focus will operate using the same local and national policy regarding contributions towards your care service.

Q. Will my social worker change?

A. No, you will have the same social worker as before.

Q. Do I ring the same contact number when I want to speak to someone?

A. Yes, no contact details or numbers have changed.

Q. What will happen to my records – will the new organisation know about me? Who will see them? Will they still be confidential?

A. focus will still have access to all records using the  Integrated Care Record which has been in use since September 2012.  All records are secure and focus will continue to follow national data protection policies, including the NHS & Social Care Record Guarantees.

Q. What if I have a complaint who will I contact?

A.  Formal complaints can be processed via the NHS North East Lincolnshire Clinical Commissioning Group, Customer Care Team: 0300 3000 550, or in writing to;

North East Lincolnshire Clinical Commissioning Group
Athena Building
5 Saxon Court
Gilbey Road, Grimsby
North East Lincolnshire
DN31 2UJ

 

Q. Will I still get the same home help / carer?

A.  Yes, you will still receive the same service from your current provider.

Q. Will I still be able to go to my day care?

A. Yes, you will see no changes to your service

Q. What do I need to do next?

A. You do not need to take any action, everything will continue for you the same.

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Focus independent adult social work C.I.C.
Registered number 8604885
VAT registration number: 169 4302 96
A company limited by guarantee, registered in England and Wales
Registered office: Heritage House, Fisherman’s Wharf, Grimsby, DN31 1SY

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