If you are a professional body you will be expected to make your referrals through to the Single Point of Access which is 24/7/365 by calling 01472 256 256.
If you are a provider you should be submitting your low-level incident report logs on a monthly basis to the team to the same referrals email address. These reports are due on the 14th of each month and should cover the minor low-level incidents from the previous month. The low level minor incident report guidance can be found below.
The Team are on hand between our office hours of 8.30 am to 5.00 pm (Monday to Friday) to offer advice and support regarding Safeguarding Adults matters and they can be contacted via the focus – independent adult social work Single Point of Access on 01472 256 256.
If you have any urgent queries outside of our office hours you should still contact the Single Point of Access on 01472 256 256 who will be able to advise appropriately to assist in managing any immediate risk. If in the event of an emergency, the usual emergency response services should be contacted by dialling 999.
The Safeguarding Adults Policies and Procedures are currently being revised and updated and will be uploaded in due course. The Safeguarding Adults Team is also the initial contact and referral point for all enquiries around the Mental Capacity Act, Deprivation of Liberty Safeguards (MCA DoLS). All enquiries should be directed in the first instance to 01472 256 256. Details of your enquiry will be taken and either passed on to the Mental Capacity Act Manager or a Best Interests Assessor to respond accordingly. If you are a care home / hospital wishing to submit an authorisation request this should be sent through to: – firstname.lastname@example.org
It is always advisable where possible to contact the team prior to submission as they can provide you with some guidance and clarification around this aspect.
Abuse may include instances of: Physical abuse, Domestic violence, Sexual abuse, Psychological abuse, Financial or material abuse, Modern slavery, Discriminatory abuse, Organisational abuse, Neglect and acts of omission, Self-neglect