Privacy Notice & Requesting Information & Records


This page will explain to you how to gain access to your Social Care Record, known as a Subject Access Request (SAR) or a Freedom of Information (FOI) Request. If you are a public body such as the Police, Local Authority, NHS etc please complete the Section 29 Form.

Submitting a Subjects Access Request (SAR)

Please download the Subject Access Request (SAR) Record Form and post (or email) to our HQ Address below and mark it: FAO Digital Information Team. Please ensure you read the guidance on how to complete the form.

Forms and queries can be sent via email to, however, we will still require a photocopy of identification to verify the requester to access the information requested so please also include a photo of this ID.

Section 29 – Public Authorities (i.e Police, DoH etc)

Please download the Section 29 Form and submit it to the Digital Information Team at

Submitting a FOI to focus;

Please follow the FOI guidance on your local NHS North East Lincolnshire Clinical Commissioning Group (CCG) website and mark it: FAO of Digital Information Team, focus.

focus is committed to both the NHS Care Record GuaranteeSocial Care Record Guarantee for all information we retain, under the General Data Protection Regulations and Access to Health Records Act 1990.

Request access to your records

If you or somebody you are a legal representative for requires copies of your/their adult social care record; you can request this via a Subject Access Request. This ensures the ‘Right of Access’ under the GDPR is complied with.

Please ask your assessor/focus member of staff for a copy of the Subject Access Request form, specifically stating which documents you require when completing. Alternatively, you can download the form from the web address supplied above for completion and return this to the Central Business Unit within focus; by post or email. Other forms of requests via telephone or social media is also accepted for initial contact.

Please ensure you also read the guidance available and provide a copy of your ID (preferably a photograph of your driving license or passport). If you are requesting this on behalf of somebody else you will need to provide evidence of a lasting power of attorney or court of protection order. This will ensure the request is processed as quickly as possible, and in accordance with the law.

To find out moreabout your rights, please visit the Information Commissioners Officer (ICO) website below:

focus CIC is committed to both the NHS Care Record Guaranteeand Social Care Record Guaranteefor all information we retain under the General Data Protection Act (GDPR) 2016and Access to Health Records Act 1990. focus utilises software called SystmOne provided by TPP for your main adult social care record, to input data directly into your NHS record held by NHS England and the NHS spine. focus legal basis is outlined under the Care Act 2014 and a section 75 agreement, whilst undertaking the adult social care statutory responsibilities on behalf of North East Lincolnshire Council. To find out more about the social enterprise, please read the FAQ.

Full Privacy Notice

Data is retained in the adult social care system in line with the NHS record retention policies.  These policies are in accordance with the General Data Protection Regulations (GDPR), Government record retention regulations and best practice. Further information is available >HERE<.

In terms of the GDPR, focus is both the Data Controller and the Data Processor.

focus will share information only to provide health and social care professionals directly involved in your care access to the most up-to-date information about you.  It will do this by sharing appropriate information between health and social care services at the time of patient contact.  Access to information is strictly controlled, based on the role of the professional through NHS smartcards.  For example, social workers will only have access to information that is relevant to the execution of their care duties and within the integrated shared record you have agreed to be shared in and out at each health or care organisation.

focus IT and information security and confidentiality policies ensure that your information is protected, and available only to staff directly involved in your care.  focus does not store information locally for your full adult social care record, data is recorded on the NHS spine record and the Data Protection Officer (DPO) submits a Data Security and Protection Toolkit (DSPT) to NHS Digital on an annual basis to evidence compliance.

The use of joined up information across health and social care brings many benefits. One specific example where this will be the case is the discharge of patients into social care.  Delays in discharge (commonly known as bed blocking) can occur because details of social care involvement are not readily available to the staff on the hospital ward.  The hospital does not know who to contact to discuss the ongoing care of a patient. The linking of social care and health information via the NHS Number will help hospital staff quickly identify if social care support is already in place and who the most appropriate contact is. Ongoing care can be planned earlier in the process, because hospital staff will know who to talk to.

The addition of the shared record and social care data will bring additional benefits:

​​​​You have the right to object to the sharing of your data in this way.  This will not stop you from receiving care, but will result in the benefits outlined above not being realised.  To help you decide, we will discuss with you how this may affect our ability to provide you with care, and any other options you have.

If you wish to opt-out from sharing your social care data, please talk with your social worker or Single Point of Access (SPA) by contacting us on 01472 256 256 or email to

If you have any concerns or complaints you can contact us on 0300 330 2940 or via email on  alternatively If you are dissatisfied with how we have processed your personal data you can contact the Data Protection Officer (DPO) to request an internal review. If you are dissatisfied with the outcome of the internal review, they have the right to appeal directly to the Information Commissioner for an independent review.

Policies & Procedures

As part of focus’ transparency, please see the latest policies and procedures below:

Font Size: +100%- Contrast
Focus independent adult social work C.I.C.
Registered number 8604885
VAT registration number: 169 4302 96
A company limited by guarantee, registered in England and Wales
Registered office: Heritage House, Fisherman’s Wharf, Grimsby, DN31 1SY

Web Design Lincoln - Mercury | Staff Intranet - focus

Privacy & Cookie Policy