Local Account 2015-16

The local account was introduced by the government and is a document about social care in North East Lincolnshire. It provides an opportunity for us to tell local people about how services are performing, what we have spent and how we are delivering value for money, and whether our future plans make sense to you.

We provide details of our priorities for the future, success and challenges that lie ahead. This is our third local account and ultimately it provides a means for the community to hold the council and CCG to account.

What people said (about previous LA) / what we did

Last year we received feedback on the local account and these are some of the things we were told:

• Visually very eye catching with great photos
• Demonstrates openness and transparency in performance throughout
• Clearly shows the types of services on offer for the citizens of North East Lincolnshire and the pathway to access to services.
• Key facts are really effective and case studies enhance the document
• Safeguarding and MCA DOLs (mental capacity act and deprivation of liberty safeguards) is covered really well
• The document is clearly focused on the delivery of integrated services and joint commissioning for better outcomes.
• It is evident that a range of stakeholders have been involved in the development of the local account.
• Future challenges and priorities could be summarised
• Quality & CQC ratings on services not clear within document
• Future financial pressures on the budget in money section would be good

We have listened to this feedback and have improved by:

• Continuing to ensure easy read information, graphic style and electronic interactive format
• Trying really hard to reduce the size of the document and including pictures
• Trying to seek more feedback and creative ideas to improve the format
• Seeking a balance between the positive achievements and the need to describe what needs to change and imrove
• Including more information about how we develop services by involving people more in service design

>> North East Lincolnshire – Local Account 2015-16 (Digital Version) <<

We would welcome your feedback on this year’s local account. Please email us at:
FOCUS.MB-focus-CommsandPerformance@nhs.net