Ways to talk to us
We have split our contact information into different categories to help you get to the correct place swiftly:
Adult Health & Social Care Advice and Information
T: 01472 256 256
Community Care Finance
T: 0300 330 2870 (Provider Invoices)
T: 0300 330 2910 (Contributions & Financial Assessments)
Training & Workforce Development (Quest)
T: 0300 330 2975
Postal Address
Focus Independent Adult Social Work C.I.C, Heritage House, Fisherman’s Wharf, Grimsby, DN31 1SY
Send us feedback
We encourage all our clients to tell us what your experience was like and you should have received a feedback form if you have had an assessment. However, any interaction can be sent to us by completing the form below or simply email us at focus.tellus@nhs.net – all feedback is collated and fed back to staff and our board.
Request access to social care records
If you would like access to your own or someone elses social care records, please complete our online data request form. Full details can be found on our Privacy page.
Raise a concern (PALs)
As a patient, relative or carer sometimes you may need to turn to someone for advice and support. This is where the Patient Advice and Liaison Service (PALS) can help you.
PALS is a free and confidential service available to anyone who needs help and advice or information on NHS Services in North East Lincolnshire.
Formal complaints can be processed via the North Yorkshire and Humber Integrated Care Board
PALS is a confidential service, and can be contacted digitally or by post on:
- 0300 3000 500
- hnyicb.experience@nhs.net
- Customer Care Team, North East Lincolnshire CCG, Municipal Offices, Town Hall, Grimsby, DN31 1HU
*All the telephone numbers above are charged at your local rate and 01, 02 & 03 numbers are usually included as part of your call allowances.
You can also complete the web form below which will be sent to us and a copy to you. We aim to give you a response as soon as possible.
