Ways to talk to us
We have split our contact information into different categories to help you get to the correct place swiftly:
Adult Health & Social Care Advice and Information
Available 24 hours a day, including bank holidays.
T: 01472 256 256
Community Care Finance
Office Hours – Monday to Friday, 9am to 5pm
T: 0300 330 2870 (Provider Invoices)
T: 0300 330 2910 (Contributions & Financial Assessments)
Training & Workforce Development (Quest)
Office Hours – Monday to Friday, 9am to 5pm
T: 0300 330 2975
Recruitment & Employee Services
Office Hours – Monday to Friday, 9am to 5pm
T: 0300 330 2830
Postal Address
Focus Independent Adult Social Work C.I.C, Heritage House, Fisherman’s Wharf, Grimsby, DN31 1SY
Share your experience
It is important to us that we understand what is working well and what we may need to improve on. We want to hear about your experiences with Focus and what you think of the service you have received.
Please share your thoughts with us by completing our quick and easy Feedback Form.
Request access to social care records
If you would like access to your own or someone elses social care records, please complete our online data request form. Full details can be found on our Privacy page.
Raise a complaint or a concern
As a service user, relative or carer you may want to raise a complaint or a concern about Focus Adult Social Work.
Concerns and complaints should be sent directly to the Humber and North Yorkshire Integrated Care Board (ICB) Experience Team.
They are a free and confidential service, and can be contacted in the following ways:
- Telephone: 01482 957750
- Email: hnyicb.experience@nhs.net
- Writing: The Experience Team, Humber and North Yorkshire ICB, Health Place, Wrawby Road, Brigg, DN20 8GS
*All the telephone numbers above are charged at your local rate and 01, 02 & 03 numbers are usually included as part of your call allowances.
You can also complete the web form below which will be sent to us and a copy to you. We aim to give you a response as soon as possible.
